Failure Mode - Have you tried?

Sending any commands to move the driveChecked that the correct power supply is usedNone of the above tried

Failure Mode - Can you confirm if?

Any visible LEDs present when poweredUnit completes its initialization and homing processThe drive(s) moveAny other equipment surrounding the faulty system failingUnit was wired correctlyNone of the above tried

Failure Mode - Have you consulted the technical guide?

Sensor System Information

I understand that the product I am returning may be factory reset as part of the standard RMA process